Frequently Asked Questions


What types of files can you transcribe?


We can transcribe the following formats: DSS, WAV, WMA, MP3, and AIFF audio files...returned in Word Document format.


What are your rates?


Our transcription rates are based upon expected turnaround time and the number of minutes recorded.


(Seconds are calculated as a full minute)

Standard rate: 4 day turnaround: $1.50 per minute

24 hours Expedited transcription: $2.50 per minute (Can only be guaranteed with high quality audios.)

Rates are higher if there are more than two persons on the call (3 persons on call: $2.00 per minute-standard; 4 persons-$3.00)

Low quality audios - whether due to transmission quality or language - are transcribed at a higher rate.

You will be informed if this is the case with your audio after we have reviewed the audio. A quote will be submitted to you for approval and no work undertaken until you have given consent.


How is your turnaround time calculated?

Turnaround time is calculated from the time we receive the audio and payment. (i.e., Within 24 hours from the time we receive your audio and payment, we will return a transcript to you, if the call is Expedited, no later than 4 days if it is Standard rate.) We will notify you by email when we receive your audio.

We work with you to meet your scheduling needs.


How will you bill me?

We will send you an invoice via Paypal upon receipt and review of your audio. All invoices are due upon receipt and payment must be completed before work is started.


You can pay your invoice via your Paypal account or any of the credit cards below directly on the Paypal SECURE SITE.


We do NOT collect any personal information and we can assure you that all information is kept confidential; we can be trusted to not share any of our clients' information.



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